Shipping policy
Shipping Policy
At VILNO, we are committed to delivering your orders efficiently and reliably. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–2 business days after confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- You will receive a confirmation email once your order is placed.
Delivery Time
- Estimated delivery time: 4–8 business days
- Delivery timelines may vary slightly depending on your location and external factors.
Shipping Charges
- We offer free standard shipping on most orders.
- Any applicable shipping charges (if any) will be displayed at checkout.
Order Tracking
- Once your order is shipped, you will receive a tracking link via email/SMS.
- You can track your order in real-time until delivery.
Delays
While we strive to deliver within the estimated timeframe, delays may occur due to:
- High demand periods
- Logistics or courier issues
- Weather or unforeseen circumstances
- In such cases, we will keep you informed.
Incorrect Address
- Please ensure your shipping details are accurate at checkout.
- VILNO is not responsible for delays or losses due to incorrect addresses provided by the customer.
Failed Delivery Attempts
- Our delivery partners may attempt delivery multiple times.
- If the package is undelivered after multiple attempts, it may be returned to us.
Contact Us
For any shipping-related queries, feel free to reach out:
📧 support@vilno.com
🕒 Mon – Sat | 10:00 AM – 7:00 PM